Delivery
On receipt of orders we will dispatch goods within 48hrs. Please Note Saturdays and Sunday are not working days and should not be considered for shipping purposes. Apex ireland do not operate their own delivery vehicles. All orders are sent out by independent couriers during normal office hours. We cannot offer a timed delivery option and goods are delivered according to the route and schedule of an independent courier over which we have no control. You must inform us at time of ordering if there is any restrictions when delivering. The customer is responsible for providing the correct delivery address and contact details. We cannot accept responsibility for missed delivery if customer is not at home or at place of business to accept delivery. We cannot accept responsibility for missed delivery if details provided are incorrect. Please note that deliveries are Kerbside deliveries only. Drivers will not enter customers premises at delivery.
Delivery costs
€6 postage to all ireland up to 10kg
Returns
Based on the Act of 30th May 2014 “On Consumer rights” a consumer who is a natural person buying for non-business purposes can return it within 14 days of Delivery
Return of goods as part of withdrawal from the contract is possible if:
- The goods are complete the goods are in their original,
- Intact packaging the goods are returned unchanged
In case of resignation from purchase, please send the returned product to:
- Apex valeting and detailing,
- Little Earth,
- Knockmiller,
- Woodenbridge,
- Co. Wicklow
- Y14XD79
- With the note: “Return of goods”
Always remember to attach your proof of purchase and statement of withdrawal. An example template of the withdrawal form is provided in Annex 2 to the Consumer Rights Act.
IMPORTANT:
The equivalent of the goods and the return costs resulting from the resignation from the purchase will be returned to you immediately after receiving the parcel, but not later than within 14 days.
Only a well-secured package guarantees the return.
WARRANTY
Warranty – this is the complaint mode offered by producers and distributors. Under the warranty, the advertised product is repaired by an authorized service centre.
Warranty for physical defects:
- This mode of complaint is provided for individuals and purchasers for purposes related to their professional or business activity.
- This right is granted within 2 (two) years from the date of delivery of the goods and 1 year from the date of finding the defect in the goods.
- The store, at the latest within 14 days from the date of receipt of the parcel with the goods complained about, will respond to the complaint and inform you about further proceedings.
REFUND
In the event of circumstances obliging the Store to reimburse the amounts paid by the Customer to the Store, this return takes place as follows:
- If the order was paid by card – the refund will be made directly to the card’s account
- If the order was paid by electronic transfer – the refund will be made directly to the account from which we received the transfer
- If the order was paid by the PayU system – the refund will be made directly to the PayU account
- If the order was paid by the PayPal system – the refund will be made directly to the PayPal account
- In the case of payment by traditional transfer, payment on delivery or when for reasons beyond the Store’s identification of the bank account from which the payment was made (it is not possible to return the payment using the same method of payment), the refund will be made to the account indicated by the Customer by e-mail on based on a query made by our store.
Do you have more questions?
If the information above is not sufficient for you, please send us your question. We will try to answer them.